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How our Privacy Policy works

Our Privacy Policy explains what data we collect when you open an account, verify wallet activity, use cookies, or contact support.

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pepsii77 How our Privacy Policy works
CONTACT ROUTES

Reach us about privacy matters

You can contact us about this Privacy Policy before or after opening your account.

In-account chat Use chat after login when your question concerns account data, cookie settings, wallet references, or a document you sent. We may ask for a limited identity check before discussing private records.
Email privacy desk Send privacy requests to [email protected] with your account email and a short request summary. Avoid adding passwords or unrelated screenshots; we will ask for extra proof only when needed.
Wallet record help For Touch 'n Go, GrabPay, Boost dan FPX privacy questions, share the transaction time and reference only. We use those details to trace the account record without viewing unrelated wallet activity.
PRIVACY CONTROLS

Six privacy checks we apply

We treat privacy work as part of account operation, not a separate promise hidden in small print.

Data minimisation

We ask for details that support account creation, login checks, wallet matching, service replies, and legal duties. If a field is not needed for those purposes, we aim not to collect it.

Cookie handling

Cookies help keep your session active, remember basic choices, and detect unusual login patterns. Some cookies are needed for the site to work, while optional analytics cookies can be managed where tools allow.

Access control

Only relevant staff can view account records needed for their role, such as support messages, verification checks, or wallet references. Internal access is limited, logged, and adjusted when duties change.

Retention periods

We keep account and wallet records for operational, dispute, audit, and legal needs. When records are no longer needed, we delete them or reduce them so they no longer identify you.

Correction requests

If your name, contact detail, or account record is wrong, contact us with the correct detail and supporting proof. We will update what we can after checking that the request is yours.

Deletion requests

You may ask us to delete data where the law allows. Some records may need to stay for wallet disputes, account safety, legal duties, or unresolved support matters before removal can happen.

Your privacy questions answered

These answers explain the main parts of our Privacy Policy in plain terms: what we collect, why we use it, how wallet references are handled, and how you can reach us. If your request involves access or eligibility, our answer will also consider local law and whether the service is available where local law permits.

We may collect your name, contact details, login records, device data, cookie choices, wallet references, support messages, and verification documents. The exact data depends on your account activity and the checks needed at that time.

Wallet references help us match Touch 'n Go, GrabPay, Boost dan FPX transactions to your account. We use the reference, amount, and timing for account checks, not for unrelated wallet activity outside our service.

Yes, you can ask for a copy of account data linked to you. We may need to confirm your identity first, then provide records we can share under applicable law and account safety rules.

Contact us through chat or [email protected] with the detail that needs correction. We may ask for supporting proof, especially when the change affects identity checks, payment matching, or account access.

Cookies may record session status, device signals, page actions, and preference choices. They help the site keep you logged in, reduce repeated checks, and detect unusual access patterns tied to your account.

We keep records for as long as needed for account operation, wallet disputes, audit needs, legal duties, and privacy requests. When data is no longer needed, we remove it or reduce identifying details.

Use in-account chat for quick privacy questions or email [email protected] for formal requests. Include your account email and request type, but never send passwords or unrelated banking files.